Helpful tools, important forms and everyday support.
At Lifestyle, we want renting to feel clear, supported and easy to navigate. Here you’ll find the key resources tenants use most often, from portal access and maintenance requests to applications, notices and frequently asked questions.
Submit maintenance requests with ease.
Our online maintenance request tool makes it quick and easy to report any issues directly to your property management team. Simply select your office, follow the prompts, provide details about the problem and upload photos where helpful. Your request will then be sent to the team for review, with updates provided along the way.
Apply for a property online.
To apply for a property, simply follow these steps:
- Browse our available properties on the website.
- Click the ‘Apply Now’ button located beneath the ‘Make an Enquiry’ option for the property you’re interested in.
- Log into your Snug account and submit your application.
Note: If you cannot see the ‘Apply Now’ button, you can download the application form and contact our office to submit your application.
Tenant help hub.
Your go-to place for quick answers, practical advice and helpful how-tos across every stage of your tenancy.
FAQs
What should I do if I want to break my lease?
To break your lease, please contact your Investment Relationship Manager in writing to inform them of your intention. They will guide you on the necessary steps. You must provide at least 14 days’ notice before you return the keys.
How much notice do I need to give before ending my lease?
You are required to give 14 days’ notice in writing before your lease agreement expires. If your lease has already expired, 21 days’ notice is required.
When do I need to pay my rent?
Rent must always be paid in advance, prior to the due date, to avoid falling into arrears. Late payments can negatively affect your rental ledger and may impact your ability to secure a rental property in the future. We recommend paying a week in advance to ensure no issues arise if a payment is delayed.
How do I apply for approval to have a pet?
To apply for pet approval, you can either apply through the provided link or download the pet request form from our tenant resources page and send it to your Investment Relationship Manager.
Where should I pay my rent?
You can find the payment details within your Property Tree account. Simply log in or request a login link through the button above. Once you receive the invitation email, click on “Go to Web Portal” to create your account and access the payment information.
When is my next routine inspection?
You can find your next routine inspection details within your Property Tree account. Log in or request a login link through the button above. After receiving the invitation email, click on “Go to Web Portal” to create your account and access the inspection schedule.
How do I report maintenance issues?
You can report maintenance requests online through our assistant, TAPI. Visit the tenant resources page, select your office, and click on the TAPI button to submit your request.
How can I get a copy of my rental ledger?
Your rental ledger is available within your Property Tree account. Log in or request a login link through the button above. After receiving the invitation email, click on “Go to Web Portal” to create your account and access your rental ledger.