Privacy Policy
Teasdell Real Estate Pty Ltd ACN 001 754 374 along with its related entities Newhawk Holdings Pty Ltd ACN 2021025, Prosperitas Projects Pty Ltd ACN 146794523, Winsome Real Estate Pty Ltd ACN 2899916, Ideal Evans Head RE Pty Ltd ACN 644945675, Patch & Taylor Real Estate Pty Ltd ACN 001 897 356, Salt & Sand Properties Pty Ltd ACN 603 553 322, Ideal Yamba Pty Ltd ACN 660996332, Dart & Gorton Pty Ltd ACN ACN 132867246, Ideal Brunswick Pty Ltd ACN 665 196 225, Mason George Pty Ltd ACN 106003043, Mahlim Pty Ltd ACN 166 315 939, Ideal Ballina Pty Ltd ACN 672364546, Ideal Noble Pty Ltd ACN 674537681, Debbie Moore Real Estate Pty Ltd ACN 084 757 415, RE Lismore Pty Ltd ACN 610 007 077, Ideal Nambucca Pty Ltd ACN 684 195 131 / Ideal Bellingen Pty Ltd ACN 684 783 917 / Ideal Hallidays Point Pty Ltd ACN 685 554 938 / Melanrod Pty Ltd ACN 169 183 126 / Harrington Property Solutions Pty Ltd ABN 99 604 657 169 / Mernol Pty Ltd ACN 109 908 849 and its related entities trading as Lifestyle Group (we, us, our) are committed to complying with our obligations under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).
This Website Privacy Policy applies only to personal information collected, used or disclosed in connection with this website:
www.lifestylegroup.com.au
We also maintain a separate Privacy Policy and Collection Notice relating to personal information collected in the course of our real estate and property management business.
This Website Privacy Policy may be updated from time to time. Any changes take effect from the date the revised policy is published on this website.
1. What Personal Information Do We Collect?
When you use this website, we may collect:
- Name
- Email address
- Telephone number
- Property preferences or enquiry details
- Any information voluntarily submitted through online forms
- Information provided in emails sent to us
- IP address
- Browser type and version
- Operating system
- Pages viewed and documents downloaded
- Date and time of access
- Referring website address
We do not collect sensitive information via this website unless voluntarily provided.
2. How We Collect Personal Information
We collect personal information directly from you when you:
- Submit an online enquiry form
- Subscribe to marketing communications
- Download guides or resources
- Register for events
- Contact us via email or website forms
We may also collect technical information automatically through:
- Cookies
- Server logs
- Analytics tools
3. Why We Collect This Information
We collect website-related personal information to:
- Respond to enquiries
- Provide requested information
- Deliver marketing communications (where permitted by law)
- Improve website functionality and user experience
- Analyse website traffic and performance
- Maintain and update our records
- Comply with legal obligations
If you choose not to provide personal information requested via our website, we may be unable to respond to your enquiry or provide requested services.
4. Automated Decision Making (ADM)
We may use automated systems in connection with our website, including:
- Marketing automation tools
- Customer relationship management (CRM) systems
- Website analytics tools
These systems may use personal information such as:
- Contact details
- Website behaviour
- Enquiry history
Automated systems may assist with:
- Sending automated marketing communications
- Categorising enquiries
- Personalising content
- Assessing engagement levels
We do not use automated decision-making processes that produce decisions which significantly affect your legal rights or interests without human oversight.
5. Disclosure of Personal Information
We may disclose personal information collected via this website to:
- Our employees and authorised representatives
- Related entities within Lifestyle Group
- IT service providers
- Cloud storage providers
- Marketing platforms
- Website hosting providers
- Professional advisers
- Government authorities where required by law
We only disclose personal information for the purposes for which it was collected or as otherwise permitted under the Act.
6. Overseas Disclosure
We may store or process personal information using cloud-based systems or technology providers that may be located outside Australia.
Where practicable, the countries in which such recipients are likely to be located include:
- United States
- Philippians
- Singapore
- Ireland
- Other countries in which major cloud or technology providers operate data centres
It is not always possible to identify the exact location of data storage, as electronic or networked storage may be accessed from multiple jurisdictions.
Some overseas recipients may not be subject to privacy laws that are substantially similar to the Australian Privacy Principles, and you may not be able to seek redress in those jurisdictions.
7. Anonymity and Pseudonyms
You may browse our website anonymously and without identifying yourself.
However, if you wish to submit an enquiry, request information, register for events, or receive communications, we may require you to provide personal information. We may not be able to provide services if you choose to remain anonymous or use a pseudonym.
8. Cookies and Website Analytics
A cookie is a small data file placed on your device when you visit a website.
We use cookies and analytics tools to:
- Track website usage
- Improve user experience
- Measure marketing effectiveness
- Analyse traffic patterns
Our servers may log:
- Browser type
- Operating system
- Top-level domain name (.com, .net, .au)
- Referring site
- IP address
- Pages accessed
- Date and time of visit
You can adjust your browser settings to refuse cookies; however, some website features may not function properly.
9. Information Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
Security measures include:
- Secure servers
- Access controls
- Password protection
- Encryption in transit
- Restricted internal access
While we take reasonable precautions, no transmission over the internet can be guaranteed to be completely secure.
10. Links to Other Websites
This website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. This Website Privacy Policy does not apply to those sites.
11. Marketing Communications and Opt-Out
We may use personal information collected via this website (excluding sensitive information) to send marketing communications about products, services, events or opportunities we believe may be of interest.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting our Privacy Officer
We will not use sensitive information for marketing without your consent.
12. Access and Correction
You may request access to personal information we hold about you, and request correction of any inaccurate, incomplete, irrelevant, misleading or out-of-date information.
Requests must be made in writing to our Privacy Officer.
We may charge a reasonable administrative fee for providing access where permitted by law.
13. Complaints
If you have a complaint about how we handle your personal information, please contact our Privacy Officer using the details below.
We will investigate and aim to respond within 30 days.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
Address: GPO Box 5288, Sydney NSW 2001
14. Contact Details
Privacy Officer
Lifestyle Group
62 Clarence Street
Port Macquarie NSW 2444
Phone: (02) 6584 1199
Email: [email protected]
15. Acceptance of this Website Privacy Policy
By using this website, accessing our products or services, or providing personal information through this website, you acknowledge that you have read and understood this Website Privacy Policy and consent to the collection, use and disclosure of personal information in accordance with the Privacy Act 1988 (Cth).